Privacy Policy

Privacy Policy – Hive London
Last updated: September 23.02, 2025

This Privacy Policy describes how Hive London (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hive-london.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means any user of the Services, including customers, website visitors, or any other individuals whose information we collect under this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for legal, regulatory, or operational reasons. Any updates will be posted on the Site with the revised "Last updated" date. Your continued use of the Services constitutes acceptance of the updated Privacy Policy.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from a variety of sources. This includes information submitted by you, data collected automatically, and details obtained from third-party service providers.

Personal Information We Collect

The personal information we collect depends on how you interact with our Site and Services:

1. Information You Provide Directly:

  • Contact details: Name, address, phone number, email.

  • Order information: Billing address, shipping address, payment details.

  • Account information: Username, password, security questions.

  • Customer support communications: Any messages you send to us.

2. Information We Collect Automatically:
We use cookies and tracking technologies to collect:

  • Device and browser details

  • Network connection information

  • IP address and location data

  • Usage and interaction details with the Site

3. Information from Third Parties:
We may collect information from third-party service providers, such as:

  • Shopify (for order processing and e-commerce operations)

  • Payment processors (for secure transactions)

  • Marketing partners (for personalized advertising and analytics)

How We Use Your Personal Information

We use your information for various purposes, including:

  • Providing and improving our Services: Processing orders, managing accounts, shipping products.

  • Marketing and advertising: Sending promotions and tailored advertisements.

  • Security and fraud prevention: Detecting unauthorized access and fraudulent transactions.

  • Customer service: Responding to inquiries and enhancing user experience.

Legal Basis (for EEA residents): Our processing of personal data is based on legitimate interests, contract performance, compliance with legal obligations, or consent (as required by GDPR).

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience. These help us analyze site traffic, remember user preferences, and provide personalized ads.

Managing Cookies:
You can adjust your cookie preferences via your browser settings. However, blocking cookies may affect your ability to use certain features of the Site.

For more information on Shopify-related cookies, see Shopify's Cookie Policy.

How We Share Your Personal Information

We share personal information in the following ways:

  • With service providers: IT, payment processing, fulfillment, marketing.

  • With business and advertising partners: For promotions and targeted marketing.

  • With legal authorities: To comply with legal requirements.

  • In connection with business transactions: Mergers, acquisitions, or sales of assets.

We do not sell or share your personal information without your consent.

Third-Party Websites & Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before submitting any personal data.

Children’s Data

Our Services are not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided personal data, contact us to request its removal.

Security & Data Retention

We implement reasonable security measures to protect your data, but no system is completely secure. We retain personal information only as long as necessary for legal, contractual, and operational reasons.

Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access & Portability: Request a copy of the personal data we hold.

  • Correction: Request corrections to inaccurate data.

  • Deletion: Request erasure of your data, subject to legal obligations.

  • Opt-out: Decline promotional communications at any time.

To exercise these rights, please contact us at contact@hive-london.com.

International Data Transfers

Your data may be transferred and processed outside your country. We use recognized legal safeguards such as Standard Contractual Clauses (SCCs) to protect data transfers from the EEA and UK.

Complaints

If you have concerns about our handling of your personal information, you may:

  • Contact us at contact@hive-london.com.

  • Lodge a complaint with your local data protection authority (for EEA residents).

Contact Us

For questions regarding this Privacy Policy, please contact:

For data protection purposes, Hive London is the controller of your personal information.

Thank you for choosing Hive London!