Terms of Service

Terms of Service – Hive London

Article 1 - Definitions

In these terms and conditions, the following definitions shall apply:

  • Withdrawal period: The period within which the consumer can exercise their right of withdrawal.
  • Consumer: A natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
  • Day: A calendar day.
  • Duration transaction: A distance contract relating to a series of products and/or services, where the obligation to deliver and/or purchase is spread over time.
  • Durable data carrier: Any means that enables the consumer or entrepreneur to store information addressed to them in a way that allows future consultation and unaltered reproduction.
  • Right of withdrawal: The option for the consumer to waive the distance contract within the cooling-off period.
  • Entrepreneur: The natural or legal person offering products and/or services to consumers remotely.
  • Distance contract: An agreement concluded between the entrepreneur and the consumer using one or more techniques for remote communication.

Article 2 - Identity of the Entrepreneur

  • Company Name: Hive London
  • Registered Address: Eindhoven, Maria van Bourgondielaan 23
  • Business Registration Number (KvK): 89360451
  • VAT Number: [Vermelden indien gewenst]
  • Email: contact@hive-london.com

Article 3 - Applicability

These general terms and conditions apply to all offers made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer. Before the contract is finalized, the terms will be made available to the consumer in an accessible format.

If the contract is concluded electronically, the consumer will be provided with a digital version of these terms that can be stored on a durable data carrier. In case of conflicting terms, the consumer may rely on the most favorable provision.

If any provision in these terms is declared void or unenforceable, the remainder of the agreement will remain in effect.

Article 4 - The Offer

  • If an offer has a limited validity period or is subject to conditions, this will be explicitly stated.
  • The offer is non-binding, and the entrepreneur reserves the right to modify it.
  • The offer provides a complete and accurate description of the products and/or services, ensuring consumers can make an informed decision.
  • Product images are an accurate representation, but variations in color may occur.
  • Additional costs such as customs clearance fees and import VAT will be the customer's responsibility.

Article 5 - The Agreement

The agreement is concluded when the consumer accepts the offer and meets its conditions. Upon electronic acceptance, the entrepreneur will confirm receipt immediately. Until this confirmation is received, the consumer may dissolve the contract.

The entrepreneur takes appropriate technical and organizational measures to secure electronic transactions. If the entrepreneur has valid reasons to refuse an order, they may do so while providing an explanation.

Article 6 - Right of Withdrawal

Consumers have 30 days from receipt of their order to withdraw from the contract without providing a reason. The consumer must handle the product and packaging with care during this period. If they decide to return it, the product must be sent back with all delivered accessories and in original condition.

To exercise the right of withdrawal, the consumer must notify the entrepreneur within 30 days via email. After notification, the product must be returned within 14 days with proof of shipment. If the product is not returned within this timeframe, the right of withdrawal expires.

Article 7 - Costs in Case of Withdrawal

  • The consumer is responsible for the cost of returning the goods.
  • If the consumer has already made a payment, the entrepreneur will refund it within 7 business days after receiving the returned item.

Article 8 - Exclusions from the Right of Withdrawal

The right of withdrawal cannot be exercised for:

  1. Products made to the consumer's specifications.
  2. Personal care, hygiene products, and cosmetics where seals have been broken.
  3. Perishable items.
  4. Digital downloads or software once accessed.
  5. Services that have been fully performed with the consumer’s consent before the withdrawal period ended.

Article 9 - Pricing & Promotions

  • Prices will not increase during the validity period unless due to changes in VAT or legal obligations.
  • If price fluctuations occur beyond the entrepreneur’s control, they will be disclosed before purchase.
  • Import VAT and customs duties are the responsibility of the customer.
  • Promotional discounts are valid for a maximum of 90 days, unless otherwise stated.
  • Discounts cannot be combined with other offers unless explicitly mentioned.
  • Hive London reserves the right to modify or cancel promotions at any time without prior notice.

Article 10 - Delivery & Execution

  • Orders will be processed and shipped within 30 days unless otherwise agreed.
  • If an order cannot be fulfilled, the entrepreneur will notify the consumer within 30 days and offer an alternative or refund.
  • The entrepreneur is responsible for ensuring the safe delivery of goods to the consumer.

Article 11 - Accessibility Commitment

Hive London is committed to making our website accessible to all users, including those with disabilities. We continuously strive to enhance our site's usability in accordance with WCAG 2.1 accessibility standards.

If you experience difficulties using our website, please contact contact@hive-london.com, and we will assist you in accessing the information or service you need.

Article 12 - Sustainability & Ethical Sourcing

At Hive London, we prioritize ethical sourcing and environmental responsibility. Our commitment includes:

  • Partnering with responsible suppliers that follow fair labor practices.
  • Using eco-friendly packaging and sustainable materials where possible.
  • Reducing waste and improving our carbon footprint in logistics and supply chain operations.

We continuously seek innovative ways to enhance our sustainability efforts and welcome feedback from our customers.

Article 13 - Payment

  • Payment must be completed within 7 business days after placing an order.
  • If payment is not received, the entrepreneur has the right to cancel the order.

Article 14 - Complaints

  • Complaints must be submitted via email within 7 days of noticing a defect.
  • The entrepreneur will respond within 14 days and work towards a resolution.